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This website can be accessed at habbyandlace.com, related mobi-sites and software applications (the “Website”) and is owned and operated by Vereeniging International Wholesalers t/a Habby & Lace (reg no: CK98/33304/23) ("Habby and Lace", "Habby & Lace", "we", "us"and "our").

By using our website, habbyandlace.com, you agree that all terms and conditions are read and fully understood.

Habby & Lace may, in its sole discretion, change this agreement or any part thereof at any time without notice. 

Habby & Lace is a retail business in the textiles & home decor industry.

This website is governed by the laws of South Africa and Habby And Lace chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

CUSTOMER PRIVACY POLICY:

We shall take all reasonable steps to protect the personal information of users. For more information, please, visit our Privacy Policy page here.

 

PAYMENT OPTIONS:

Once we provide a final invoice for an order, customers will have the option of completing their payment via two options. The option can be selected upon checkout on our website.

 

  1. Bank Transfer (EFT): Our banking details are provided on the email sent with the final invoice once an invoice is confirmed.
  2. Secure Credit Card Checkout (Via PayGate): If this option is selected at checkout, a separate email will be sent out which will include a link for the customer to complete their payment securely online.

* For international payments, we will only accept payments using the Secure Credit Card Checkout (Via PayGate) option.

 

CARD PAYMENTS:

 

  1. Card transactions will be acquired for Habby & Lace via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may navigate to www.paygate.co.za to view their security certificate and security policy.
  2. Customer details will be stored by Habby And Lace separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  3. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency isnSouth African Rand (ZAR).

 

SHIPPING & DELIVERY:

When it comes to our industry and the nature of our products, unfortunately, the topic of shipping is not as simple as they are for other online stores. Since our store deals with fabric, this means that volume and weight are huge and irregular factors.

It is because of these factors that we first require customers to place their orders online before sending through an official quotation including the correct shipping amount to accommodate  orders. Since courier companies take these two factors into account when determining the cost of a delivery, we first make sure that we are providing customers with the best possible shipping cost for their orders.

Subject to availability and receipt of payment, confirmed orders will be processed within 3 business days and delivery confirmed by way of email communication.

 

RETURNS & REFUNDS

The provision of goods and services by Habby And Lace is subject to availability. In cases of unavailability, We will refund the client in full within 7 days.

Due to the nature of the products that we offer, it is not possible for us to accept returns or refunds on online orders. 

If any delivered goods are damaged/harmed when received by the customer, please, contact us and we will be happy to assist. Please, note that we will only assist if damaged/harmed goods were mistakenly sent off by our team or if an incident occurred while goods were being transported by the courier.

 

PRICING ERRORS:

Due to the extremely large variety of products that we've made available online for our customers' convenience, there is a possibility that occasional pricing errors might be found on certain products listed on our site. 

This is one of the reasons why our online ordering process functions as a quotation submission system rather than a traditional online store. No payments are required when submitting an order online. Payments are only required once the customer accepts the official quote which is generated and sent through once our team confirms the stock and shipping.

Please, be aware that if any pricing errors are detected on a listing or submitted order, the customer will be notified and the correct and actual price of the goods will be quoted. No exceptions.

 

INTERNATIONAL PAYMENTS:

Foreign customers can only make payments via the PayGate channel. If this is not possible then the customer would need to be liable for any/all added international bank and transfer charges.

 

ONLINE OPERATIONS:

Our online operations are handled by our in-house team.

This website is run and managed completely internally by the Habby & Lace online team. Our office is based at the same address as our store, 56 Voortrekker Street, Vereeniging, 1930.

You may contact our online team by sending an email through here, online@habbyandlace.com.

 

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