Privacy policy

At Habby And Lace, we care deeply about your privacy and are committed to protecting your personal information in line with South Africa’s Protection of Personal Information Act (POPIA).

This policy explains how we collect, use, share, and protect your personal information—especially in the context of our Shopify-powered online store.

By browsing or purchasing from our website, you agree to the terms outlined in this policy.

1. Our E-commerce Platform: Shopify

Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform that powers our website. Shopify stores your data securely through their protected servers, firewalls, and encryption protocols.

When you place an order or interact with our website, your personal information is processed and stored on Shopify’s secure infrastructure. Shopify is fully PCI compliant and uses industry-standard security measures to protect your data.

You can learn more about Shopify’s privacy and data practices here:
🔗 Shopify Privacy Policy

2. What Personal Information We Collect

When you interact with our website or place an order, we may collect:

  • Full name
  • Contact details (email address, phone number, WhatsApp number, delivery address)
  • Billing and shipping address
  • Payment method (processed securely — we do not store credit card details)
  • Order history
  • Device data (IP address, browser type, and location)
  • Communication with our support team

We only collect the information necessary to fulfill your order and offer the best customer experience possible.

3. How We Use Your Information

We use your personal information to:

  • Process your orders and arrange delivery
  • Send you order updates or shipping confirmations
  • Provide customer service and respond to queries
  • Improve our website and shopping experience
  • Communicate promotions, updates, or offers (only with your consent)
  • Comply with legal and tax obligations

We do not sell or rent your personal data to any third parties.

4. Sharing of Your Information

We only share your personal data with third parties when it’s necessary to operate our business effectively, including:

  • Shopify (to power and secure our online store)
  • PayGate Payment Gateway
  • Courier partners (e.g. Aramex and others for deliveries)
  • Email service providers (for order confirmations or newsletters)

All third parties are contractually obligated to keep your data safe and use it only for the intended purpose.

5. Data Storage and Security

Your data is stored securely through Shopify’s data storage system, databases, and general application, all of which are protected behind firewalls and use encryption.

We also take additional steps on our side to ensure access to your data is limited and well managed.

6. Your Rights Under POPIA

As a South African consumer, you have the right to:

  • Access your personal information held by us
  • Correct or update inaccurate or incomplete data
  • Object to the processing of your data
  • Request that your personal data be deleted (when legally permitted)

To exercise any of these rights, please email us at info@habbyandlace.co.za.

7. Cookies & Analytics

Our website uses cookies and similar technologies provided by Shopify and integrated tools to:

  • Remember your preferences
  • Improve your shopping experience
  • Analyse how visitors use our website
  • Display relevant marketing

You may disable cookies in your browser settings, though this may affect your browsing experience.

8. Marketing & Communications

If you choose to subscribe to our newsletter or receive updates, we may contact you with promotions, news, and product info.

  • You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • We will never send you marketing without your consent.

9. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect or store personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the revised version will indicate the date of the latest update.

Last updated: April 2025

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: info@habbyandlace.co.za
📞 Phone: +27 16 422 5400
💬 WhatsApp: +27 84 22 42229 (HABBY)